Terms & Conditions
Please read these Terms and Conditions carefully, by using this website you are agreeing to all of these Terms and Conditions. You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party as a result of your failure to do so.
Your statutory rights shall remain unaffected by these Terms and Conditions and, except in accordance with these Terms and Conditions all purchases are non-exchangeable, non-refundable.
We do not accept any responsibility for any amendments or changes we periodically make to the information contained in our website, and we reserve the right to alter these Terms and Conditions or the information in this website at any time.
1.1 These terms and conditions (T&C) regulate the relationship between Selezza London Limited (Selezza) and the Buyer and/or User of the Site. In accessing the Selezza site, the User accepts to be bound by these T&C. Selezza therefore advises that all Users read these T&C carefully and save or print a copy for future reference.
1.2 Selezza reserves the right to make amendments to the T&C from time to time at their sole discretion and without prior warning. Users are therefore advised to return to view the T&C on a regular basis, and in the event that a User does not agree to any change to the T&C, they must immediately cease accessing the Site. Any amendments made to these T&C after the Buyer has placed an Order which has been confirmed by Selezza will not affect that Order, with the exception of amendments Selezza are required to make by law.
1.3 In these T&C, the following words have the following meanings: Buyer means the User who has placed an Order in accordance with the section headed ‘Orders’. Contract means the contract for sale of Goods concluded between Selezza and the Buyer, concluded when an email is sent by Selezza stating that the Goods have been dispatched. Eligible means 16 years of age or over. Goods means the items offered for sale and sold by Selezza on the Website. Information has the meaning assigned to it at clause 8. Intellectual Property means any patent, copyright, registered design, unregistered design, trade mark, or other industrial or intellectual property right in respect of the Goods or otherwise and owned or used by Selezza in connection with its business or the Site. Order means an order placed on the Site by the Buyer. This order is an offer to enter into a contract with Selezza. Order Dispatch Confirmation refers to the email sent by Selezza to the Buyer accepting their offer to purchase the Goods, and confirming that the Goods have been dispatched. Payment Card has the meaning assigned to it at clause 29. Site or Website means www.selezza.co.uk. User means all visitors to the Site. Working Day means Monday to Friday, excluding bank holidays in England & Wales.
1.4 The headings in these T&C are for convenience only and should not affect their interpretation:
1.5 These T&C and any policies referred to in these T&C do not affect the statutory rights of Users.
2. Placing and order
2.1 When placing an Order for the first time or when signing up to the Selezza Newsletter, a User may need to provide their name, postal address, email address, telephone number, age and other information.
2.2 When registering, the User warrants that the Information is true and accurate in all respects, that the User is the person identified by the Information, that the User is Eligible to buy from the Site.
2.3 The User accepts full responsibility for ensuring that the account password provided is unique and kept strictly confidential, and agrees to notify Selezza immediately if the User suspects any breach of security or unauthorised use of their account. Without prejudice to other rights and remedies which Selezza may seek to rely upon under these T&C, Selezza reserves the right to suspend a User’s access to the Site if Selezza reasonably believes that such action is necessary for safeguarding the Site.
2.4 The User agrees to notify Selezza as soon as reasonably possible of any changes to the Information by updating their account details on the Site.
2.5 All Orders are subject to acceptance by Selezza and subject to the Goods being available and payment being authorised. Selezza may refuse an Order at its sole discretion.
2.6 If the User’s prolonged inactivity causes connection to the Site to fail, their selection of Goods may be lost and the Buyer may be required to re-enter their selection. Selezza cannot be held responsible if the selected Goods subsequently increase in price or are no longer available. Items in the prospective Buyer’s shopping basket are not reserved and may be purchased by other Users.
2.7 Once a prospective Buyer has made their selection and placed an Order, the Buyer will receive an email acknowledging that Selezza has received the Order and confirming the details of the Order and Order number. This first email is not an acceptance of the Order. Selezza will send the Buyer a second email stating that the Order has been accepted and the Goods have been dispatched. This is an acceptance of the Order placed and therefore concludes the contract between Selezza and the Buyer (Contract). This second email is also referred to in these T&C as the Order Dispatch Confirmation.
2.8 We accept made to measure orders, meant that your garment will be created based on your individual shape and unique measurements, which may differ from our standard sizing. Additional fee of 25% will be applied to the original price.
Made to measure garments cannot be returned unless they were received faulty, as such garments are made for your unique body specifications.
If there is a fit issue, alterations are available upon request. Fees may apply.
2.9 Selezza reserves the right to restrict purchases of multiple quantities of Goods by a single Buyer and may restrict multiple quantities of Goods being dispatched to a single delivery address.
2.10 Selezza reserves the right to refuse Orders where the corresponding delivery address is a PO Box address or that of an entity or individual providing freight forwarding services.
3. Prices & VAT
3.1 Prices may be modified from time to time and without notice, but such changes will not apply to Goods in respect of which the Buyer has received an Order Confirmation.
3.2 VAT and any other applicable sales tax are inclusive in the price stated at the applicable current rate chargeable for the time being (where customer is eligible to pay/relevant to region). However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
For the UK customers’ orders 20% VAT is applied automatically at checkout.
3.3 Optimized customs clearance costs are already included in the price of all items shipped to selected countries on DDP terms.
For Orders shipped on DDU terms, customs clearance costs are not included and must be borne by the recipient at the pick-up location. Upon arrival to the destination country, INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND TAXES BILLED BY THE DESTINATION COUNTRY’S CUSTOMS DEPARTMENT. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. We are not responsible for customs or transit delays. For more information ahead of purchase please contact customer care.
3.4 Prices for the Goods are set against applicable currency exchange rates at the beginning of each fashion season, but may be subject to fluctuation. Any changes to the applicable exchange rate may affect the price of Goods subject to discount but shall not affect Orders which have already been placed.
4. Payments & Security
4.1 By using a Payment Card, the Buyer is warranting that the card is theirs or that the Buyer has been specifically authorised by its owner to use it.
4.2 Selezza is not responsible for any amounts charged by Payment Card issuers in connection with the processing of payment. If the Buyer’s Payment Card is denominated in a different currency to the price displayed on the Site, the final price may be charged in the currency of the Payment Card. In this case, the final price is calculated by the Payment Card issuer and Selezza shall not be responsible for any resulting costs incurred by the Buyer.
4.3 Payment for Goods is taken by Selezza once the Contract has been concluded (the Contract is concluded when the Buyer receives an email stating that the Goods have been dispatched, also referred to as the Order Dispatch Confirmation).
4.4 Selezza will request validation and authorization checks by the issuer of the Payment Card. These checks are carried out before the Contract with the Buyer is concluded. If the Payment Card issuer refuses to authorize payment, Selezza will reject the Order without any liability towards the Buyer.
4.5 Selezza takes care to ensure payments are safe and secure by using online payment gateway Datacash and using Secure Socket Layer (SSL) technology. Selezza agrees to take reasonable care to ensure that information relating to Orders and payment is kept secure. However, the Buyer shall not hold Selezza responsible for any loss suffered as a result of a third party gaining unauthorized access to data where this is beyond the reasonable control of Selezza.
5.1. Selezza aims to dispatch all Orders for Goods within 5 days of receiving an Order. However, this is for indication purposes only.
5.2. Orders received after 2.00pm or Orders received on a day which is not a Working Day will be processed on the next Working Day.
5.3. Delivery time varies depending on destination and may take from 5 and up to 10 days.
All orders will be executed and shipped directly from our own atelier located in the Free Trade Zone in Izmir/Turkey.
5.4. Delivery of Products purchased online at prices over £500 are free. The Delivery of orders below £500 is £28 - £50 depending on the country of dispatch. This amount will be added automatically to the initial purchase value at checkout.
5.5. Selezza London ships all orders by DHL and FedEx courier services worldwide.
In order to optimize delivery to some countries deliveries are performed on DDP basis (Delivery Duty Paid).
In this case, the minimum customs clearance rate will be automatically added to the order amount.
Deliveries to all other countries are sent on DDU basis (Delivery Duty Unpaid).
5.6. In case of a refund Customer is responsible for the delivery and shipping charges.
5.7. Selezza expects that the Buyer (or recipient if the Buyer has specified that the Goods are a gift) will receive the Goods within the relevant estimated delivery time from the Goods being dispatched. However, this is for indication purposes only, and Selezza is not responsible for delays caused by elements beyond its reasonable control, including but not limited to delays caused by carriers or customs.
5.8. Urgent requests are charged extra 15% from the entire order. If the amount of the entire order is below £500, the cost of delivery will be added according to the rates.
6.1 Once the Buyer (or the recipient of the Goods specified by the Buyer) signs to acknowledge receipt, all risks and responsibility for the Goods passes to the Buyer.
6.2 Delivery will be attempted twice, if at the second attempt for any reason the Buyer is unable to accept delivery, the Buyer will have to call to request a re-delivery to the delivery address specified by the Buyer when making their Order. The Goods cannot be redelivered to a different delivery address. Following a second failed delivery attempt, if the Buyer does not call to arrange a redelivery within 7 days, the Goods will be sent back to Selezza and the actual cost of the two-way delivery will be deducted from Buyer's refund.
Resending the order on request will be charged according to the basic rates.
6.3 The Buyer is responsible for ensuring that the delivery address provided is correct and complete. Selezza shall not be liable for unsuccessful delivery attempts resulting from the Buyer having provided inaccurate or incomplete information.
6.4 Where the Buyer makes an Order for multiple Goods (‘multiple’ meaning more than one), Selezza shall endeavour to deliver the Order in one conveyance, unless the Buyer has requested otherwise. However, Selezza shall be entitled to deliver the Goods in more than one shipping if reasonably necessary, in which case each delivery shall be viewed as a separate Contract. Where the Buyer has expressly requested that an Order be delivered in more than one shipping, the applicable delivery charges shall be the cost of shipping to the most expensive destination.
7. Returns & Exchanges
7.1 If the Buyer is not completely satisfied with the purchase, the Buyer may notify the customer care team within within 14 days from the day after the date of receipt of the Goods of intent to return the goods. Alternatively, if the Buyer decides within 14 Working Days of placing an Order that they no longer wish to proceed with the purchase, the Buyer may cancel the order in accordance with clause 51 below. Standard returns policy applies to Sale goods.
All archive sale and flash sale items are non-refundable and cannot be exchanged.
7.2 In order to return Goods purchased on the Site, the Buyer must notify Selezza by writing to Customer Care or sending an email to email@example.com within 14 days from the day after the day the goods are received. The Buyer must return the Goods, invoice within 5 days of notifying Selezza of intent to return.
7.3 Upon receipt by Selezza of the returned Goods, a refund will be issued to the original method of payment whereby a refund has been requested. The Refund will be reduced by the amount of the non-refundable expenses for custom clearance from the DHL for goods sent on DDP basis. Selezza aims to process returns within 14 working days of receipt, but the date on which the funds are received in the Buyer’s account will depend on the issuing bank. Postage and any costs incurred during the process of return must be paid by the Buyer. The cost of the initial shipping will also be deducted from the refund. This provision applies as well to the orders above £500.
7.4 All Goods returned to Selezza must be undamaged and in saleable condition (unused), with their original packaging and with garment tags still attached. The Buyer is advised to contact Selezza customer services if any Goods are delivered without tags. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Selezza strongly advises the Buyer to check the Goods thoroughly upon delivery before removing any tags or disposing of packaging.
Every item is checked prior to dispatch and kept as a record. Any intentional damage to the product prior to return will be charged in full and cannot be returned.
7.5 the Buyer is legally entitled to cancel the Order by giving written notice to Selezza within 14 Working Days of receipt of the Goods.
7.6 In case of exchange or cancellations, the Buyer returns the Goods at their own cost and accepts full responsibility for the Goods until they are received by Selezza. Selezza will issue a refund within 14 days of receipt of the notice of cancellation.
8.1. The personal data provided by the Customer may be used to identify the user, establish a feedback, etc.
8.2. The Internet store does not know and does not store information about your credit card.
The processing of sensitive data (card details, registration data, etc.) is made in the secure electronic payment system using 3D security. Thus, the information of a personal nature, bank customer data, including information on its payment of goods in the Internet store are fully protected against unauthorized access.
8.3. All relationship and disputes between the Customer and Site Administration are subject to legislation of England & Wales
9. Use of Personal Information
9.1 The information we request from you is used to help process your order and may be used for in-house profiling and marketing purposes. We may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.
9.2 Where Selezza London promotes special events, limited edition products or online competitions and email address data is collected, these will automatically be included in our regular newsletter subscription service. Subscribers may however unsubscribe at any time by using the unsubscribe link at the bottom of all email communication.
9.5 Cookies also help us to continually improve our website and services to you. If you choose not to receive cookies, you may still utilise most of the sections on our website, including the ability to purchase items. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance.
10. Ownership rights
10.1. All rights, including copyright, in the text, graphics and layout of this website are owned by, or licensed to Selezza London Ltd.
10.2. You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or design, except for personal non-commercial use.