5.1. Selezza aims to dispatch all Orders within 2-4 working days of receiving an Order.
5.2. Orders received after 2.00pm or Orders received on a day which is not a Working Day will be processed on the next Working Day.
5.3. Delivery time varies depending on destination and may take from 2 and up to 10 days.
All orders will be executed and shipped directly from our own atelier located in the Free Trade Zone in Izmir/Turkey.
5.4. Delivery of Products purchased in the Internet store at prices over £350 are free.
5.5. Selezza London ships all orders by DHL courier service worldwide.
In order to optimize delivery to some countries deliveries are performed on DDP basis (Delivery Duty Paid).
In this case, the minimum customs clearance rate will be automatically added to the order amount.
Deliveries to all other countries are sent on DDU basis (Delivery Duty Unpaid).
5.6. In case of a refund Customer is responsible for the delivery and shipping charges.
5.7. Selezza expects that the Buyer (or recipient if the Buyer has specified that the Goods are a gift) will receive the Goods within the relevant estimated delivery time from the Goods being dispatched. However, this is for indication purposes only, and Selezza is not responsible for delays caused by elements beyond its reasonable control, including but not limited to delays caused by carriers or customs.
6.1 Once the Buyer (or the recipient of the Goods specified by the Buyer) signs to acknowledge receipt, all risks and responsibility for the Goods passes to the Buyer.
6.2 Delivery will be attempted twice, if at the second attempt for any reason the Buyer is unable to accept delivery, the Buyer will have to call to request a re-delivery to the delivery address specified by the Buyer when making their Order. The Goods cannot be redelivered to a different delivery address. Following a second failed delivery attempt, if the Buyer does not call to arrange a redelivery within 7 days, the Goods will be sent back to Selezza and the Buyer shall be refunded in full.
6.3 The Buyer is responsible for ensuring that the delivery address provided is correct and complete. Selezza shall not be liable for unsuccessful delivery attempts resulting from the Buyer having provided inaccurate or incomplete information.
6.4 Where the Buyer makes an Order for multiple Goods (‘multiple’ meaning more than one), Selezza shall endeavour to deliver the Order in one conveyance, unless the Buyer has requested otherwise. However, Selezza shall be entitled to deliver the Goods in more than one shipping if reasonably necessary, in which case each delivery shall be viewed as a separate Contract. Where the Buyer has expressly requested that an Order be delivered in more than one shipping, the applicable delivery charges shall be the cost of shipping to the most expensive destination.