Returns & Exchanges

  1. Returns & Exchanges

7.1 If the Buyer is not completely satisfied with the purchase, the Buyer may notify the customer care team within 14 days from the day after the date of receipt of the Goods of intent to return the goods. Alternatively, if the Buyer decides within 14 Working Days of placing an Order that they no longer wish to proceed with the purchase, the Buyer may cancel the order in accordance with clause 51 below. Standard returns policy applies to Sale goods.

7.2 In order to return Goods purchased on the Site, the Buyer must notify Selezza by writing to Customer Care or sending an email to within 14 days from the day after the day the goods are received. The Buyer must return the Goods, invoice within 5 days of notifying Selezza of intent to return.

7.3 Upon receipt by Selezza of the returned Goods, a refund will be issued to the original method of payment whereby a refund has been requested.  The Refund will be reduced by the amount of the non-refundable expenses for custom clearance from the DHL for goods sent on DDP basis. Selezza aims to process returns within 14 working days of receipt, but the date on which the funds are received in the Buyer’s account will depend on the issuing bank. Basic delivery charges will only be refunded where an entire Order has been returned.

7.4 All Goods returned to Selezza must be undamaged and in saleable condition (unused), with their original packaging and with garment tags still attached. The Buyer is advised to contact Selezza customer services if any Goods are delivered without tags. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Selezza strongly advises the Buyer to check the Goods thoroughly upon delivery before removing any tags or disposing of packaging.

7.5 the Buyer is legally entitled to cancel the Order by giving written notice to Selezza within 14 Working Days of receipt of the Goods.

7.6 In case of exchange or cancellations, the Buyer returns the Goods at their own cost and accepts full responsibility for the Goods until they are received by Selezza. Selezza will issue a refund within 14 days of receipt of the notice of cancellation.